Support
Answers to common questions, or reach us directly.
How do I restore my purchases?+
Open Catletic, go to Me → Upgrade (or Restore Purchases if you already see Pro features), and tap Restore Purchases. Make sure you're signed in to the same Apple ID you used to subscribe.
How do I cancel my subscription?+
Subscriptions are managed through Apple, not inside Catletic. On your iPhone, open Settings → [your name] → Subscriptions, select Catletic, and tap Cancel Subscription. You'll keep Pro access until the end of the current billing period.
How do I delete my data?+
Your cat's profile, weigh-ins, and mission history live only on your device, so deleting the app removes that data immediately. If you'd also like us to delete the minimal anonymous usage records kept on our servers (used only to enforce daily limits), email us and we'll take care of it.
How accurate is the AI body check?+
It's a helpful estimate from a single photo, not a clinical measurement — think of it as a friendly starting point, similar to a body condition check you might do yourself at home. It can be affected by photo angle, lighting, and fur length. For anything beyond general wellbeing, especially sudden weight changes, please check with your vet.
Is Coach a real person?+
No — Coach is Catletic's AI coach, powered by a third-party AI provider, as described in our Privacy Policy. It's designed to stay focused on your cat's play, activity, and wellbeing.
Why does Coach sometimes tell me to see a vet?+
Coach is intentionally cautious about anything that sounds like a symptom — not eating, vomiting, breathing trouble, lethargy, or sudden weight loss. In those cases it will always point you to a vet rather than guess, because that's the safer and more responsible thing to do.